Shipping & Returns

INBOUND SHIPPING

 

Shipping Parts to the FAA/EASA 145 Repair Station?

Simplified: (details below)

1) Box your parts carefully so that there is no metal-to metal contact.

2) Fill out a Repair Station Work Request. Place it in the box.

3) Secure the box and take to your local UPS or FedEx mail center.

4) Expect to receive a ‘Receiving Memo’ listing the parts we received.

5) Watch your email or log on to our website to track the progress of your job.


Container/ Box type: If you do not have a suitable container, please email or call our Shipping and Receiving Department at 918-836-6872, and request the appropriate boxes for the parts you plan to send. We will send these to you at no charge. Please pack your parts carefully with ample protective cushioning. Remember these are heavy parts. Also, we recommend that you insure your shipment. Occasionally, we see parts sticking out the side of boxes. Aircraft Specialties will not be responsible for damaged or missing parts. We appreciate the efforts of our customers who custom craft shipping containers – kudos for that, well done! Sadly however, they will not be returned to you. Our shipping insurance policy requires us to ship parts in an approved shipping container.  If you would like your custom-crafted container returned empty, we are happy to do so.  

Order Instructions: Each order entering the 145 Repair Station must be accompanied by written instructions from the customer. Include either a Purchase Order with inventory list and specific work instructions or use this form:Repair Station Work Request. The form is editable and can be printed or saved to your computer. Place the form or PO in the box. Verbal instructions provided to our staff prior to receipt of your order is not a substitute for this requirement. If no instructions are included, your order will be delayed while we track down the necessary information. Acceptance of your order is subject to our Terms and Conditions.

Shipping Methods: The most practical and economical way to ship steel engine parts to Aircraft Specialties Services is via UPS or FedEx.   While each have a maximum weight limit of approximately 150 lbs. per shipping container, this should not be a goal. A crankshaft typically weighs between 35 lbs. (for a small 4-cylinder) to 75 lbs. (for a 6-cylinder). Keep these weights in mind when combining items. It’s better to package small items such as rods and miscellaneous steel parts into one container separate from the crankshaft. Be sure to provide adequate padding between parts. Areas such as gear teeth and flange-ends are especially susceptible to damage from improper padding.  

Receiving Memo:  We photograph each order as it is being unpacked. Once received, identified and checked-in we generate a Receiving Memo which is sent via e-mail or letter. It is important to review the list and call immediately if an item is missing. If you included an inventory with shipment we will identify any items short-shipped.

If you also plan to send parts to one of our aviation neighbors such as Divco or Quality Aircraft Accessories, we will sort them out for local pickup per your written instructions. Combining your shipment onto one pallet or within a box may offer some savings.


OUTBOUND SHIPPING

We ship to virtually any address in the world. Note that there are restrictions on certain products, while some products cannot be shipped to international destinations because of export restrictions.

Once you place an order, we will estimate shipping and delivery dates based on product availability and the shipping options chosen. Most orders ship within 24-48 hours. Shipping date estimates will typically appear on the shipping quotes page, (depending on the shipping provider). This E-commerce site will automatically send customers an email at each milestone to alert the recipient of the order status.

Shipping rates are based on size and weight. The weight of individual items can be found on its detail page. Large items may ship at a higher weight than indicated when size becomes the limiting factor in the shipper’s calculation. We comply with shipping company policies requiring all weights rounded up to the next full pound.

We offer a wide range of shipping options:

Ground Delivery
Delivery Times: 1 - 5 business days within the contiguous U.S. (7+ to Alaska and Hawaii.)
Service Days: M - F
Delivery Area: Available throughout all 50 states.

Next Business Day
Delivery Times: Next business day delivery
Service Days: M - F, with Sat. delivery available, by special request for an additional charge.
Delivery Area: Available throughout all 50 states (1 - 2 days to some parts of Alaska and Hawaii).

2 Business Day
Delivery Times: 2 business days most areas.
Service Days: M - F
Delivery Area: Available throughout all 50 states.

3 Business Day
Delivery Times: 3 business days.
Service Days: M - F
Delivery Area: Available throughout all states except Alaska and Hawaii.

International Economy
Delivery Times: 7-10 business days (2-3 business days to Canada, Mexico, and Puerto Rico).
Service Days: M - F, with Sat. available in some destinations.
Delivery Area: More than 220 countries.

International Priority
Delivery Times: 2-5 business days.
Service Days: M - F, with Sat. available in some destinations.
Delivery Area: More than 220 countries.

*We don't ship on the following US holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Please keep this in mind when ordering.


Returns

All part(s) returned must have a Return Materials Authorization (RMA) number. Any part(s) returned without an RMA number will automatically be subject to a 15% restocking fee.

  1. Parts returned due to error on our part, or the manufacturer, will not incur restocking fee. Parts must be returned within 30 days from date of invoice. Parts returned after this period will be subject to a 15% restocking fee.
  2. Parts showing signs of misuse or consumer abuse will not be accepted for refund.
  3. Parts that are special-ordered will not be accepted for return, unless the manufacturer is willing to take them back.
  4. Parts will not be accepted for return after 90 days from date of invoice.
  5. All cores must be returned no later than 30 days from date of invoice in order to receive proper credit.


RMA NUMBER:

To obtain an RMA number, give one of our Sales Associates a call at (800) 826-9252 and provide the following information:

  1. Invoice Number
  2. Part Number and Description
  3. Quantity being returned
  4. Reason for return


SHIPPING INSTRUCTIONS:
 

  1. Please ensure the RMA number is present on all paperwork and appears on the outside of the package in magic marker or Sharpie.
  2. Parts must be returned complete with original parts and documentation, along with the original manufacturer’s packaging. A copy of the invoice must be included with the part(s) being returned.
  3. Ship all returns Prepaid. Aircraft Specialties Services, Inc. will not accept C.O.D. shipments. If it is determined that the part was shipped in error, Aircraft Specialties will credit the cost of ground freight.


SHORTAGE AND DAMAGES:

If your shipment is damaged in transit, notify the shipper immediately. Save the container and take pictures to support your claim. Damage claims must be made to the shipping company by the consignee. Aircraft Specialties is not responsible for shipping damage under any circumstances.   

If your shipment is short items listed on the invoice, notify our Shipping and Receiving Department immediately. Shortage claims will not be honored after 30 days.

Shipping Department at Aircraft Specialties ServicesDisclaimer: While reasonable efforts have been made to ensure all information on this website is accurate, Aircraft Specialties Services does not assume responsibility for any errors or omissions. All specifications, illustrations, data and prices are subject to change without notice. Applications and interchangeability information depicted on this website is strictly for reference only. Installers must consult the engine/airframe IPC for the manufacturer’s approved data.

Disclaimer: While reasonable efforts have been made to ensure all information on this website is accurate, Aircraft Specialties Services does not assume responsibility for any errors or omissions. All specifications, illustrations, data and prices are subject to change without notice. Applications and interchangeability information depicted on this website is strictly for reference only. Installers must consult the engine/airframe IPC for the manufacturer’s approved data. All prices "each" unless specified. Images represent attributes, not quantity. Application information is provided for reference only. Make sure to refer to the applicable airframe/engine manufacturer's manual for exact application information.